These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which Earls Flowers (“Earls Flowers, we or us”) make the Earls Flowers websites at the domain name www.earls-flowers.com , as well as any of our consumer apps, mobile websites, and other related subdomain websites and services (collectively, the “Websites”)available to you and any of our services which are accessible on or via the Earls Flowers Website (the “Earls Flowers Service”). These Terms and Conditions govern your use of the Website and the Earls Flowers Service.
Products
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1.1All products as depicted on this Website (as may be varied from time to time) are available or as otherwise directed.
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1.2Certain flower and plant products may be delivered in bud to ensure longer life.
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1.3Some flower and plant products may be harmful or poisonous (lilies in particular can be extremely toxic to cats). If you require further information before submitting an order please contact us on the contact details set out in section 6.
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1.4All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and/or quality without notice. Where possible Earls Flowers, may contact the customer to agree a suitable substitution.
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1.5In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 7 days after the intended delivery/collection date.
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1.6Products are delivered according to our delivery days and times as. See section 4 for delivery services.
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1.7We guarantee the freshness of your flowers for 7 days from the date of delivery/collection providing flower care has been followed.
Prices
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2.1Prices listed within the Earls Flowers Service are valid for a maximum of 3 days from the date of submitting your order.
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2.2Prices include VAT for deliveries.
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2.3Except where stated product prices exclude delivery charges.
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2.4Product prices are subject to change without notice.
Orders/Payments
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3.1You will be given clear instructions to navigate the order process and will be required to provide us with your complete personal details, including accurate postcode, together all necessary payment details.
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3.2We accept payment by all major credit and/or debit cards, other than Diners, department store cards and any other credit and/or debit cards as we may specify from time to time.
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3.3By clicking on the ‘Pay Now’ button at the end of the order process, you are consenting to be bound by our Terms and Conditions contained in these terms and conditions and appearing anywhere on the website.
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3.4Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.
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3.5We cannot accept orders from customers under the age of eighteen (18) years.
Delivery
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4.1General Notes
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4.1.1We will advise you of the first available delivery date for your chosen item when you place your order.
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4.1.2To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or email address so that in the event of any delivery problems being encountered Earls Flowers may contact you and confirm delivery details to enable delivery to be made.
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4.1.3Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date or during the delivery period, In very occasional circumstances delivery on the requested terms will not be possible, in such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or reimburse your payment in full in accordance with clause 1.5.
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4.1.4the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, funeral directors, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
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4.1.5Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s).
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4.1.6Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s).
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4.1.7Please note that where the carrier is unable to find someone to accept delivery, they will leave the delivery in a secure location and take a photograph of the flowers in location
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4.1.8In respect of orders for items from the ‘Funeral’ product ranges only, for delivery to funerals or funeral parlours, please contact us for a preferred delivery time within the order process. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least seven working days prior to the preferred delivery time.
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4.1.9Before placing your order, please review delivery cut-off times and prices.
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4.1.10Please note that if you order a number of items for delivery to the same address, they may be despatched separately, and we cannot guarantee delivery on the same day.
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4.1.11We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.
Cancellation/Amendments
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5.0We regret that you may not cancel an order for: (i) perishable goods once your order has been dispatched; or (ii) customised goods if, at the time you seek to cancel, the customisation process has
Earls Flowers Customer Contact Centre
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Online Dispute Resolution (ODR) and Alternative Dispute
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Resolution (ADR)
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Disclaimer
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0.0Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
General
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0.0Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Intellectual Property
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0.0Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Social Media Terms of Use Policy
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0.0Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.